Shipping Policy
At Vetrio, we are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–2 business days after payment is received.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
We proudly ship worldwide.
Estimated Delivery Times
| Region | Delivery Time |
|---|---|
| United States | 7–12 Business Days |
| Canada | 7–12 Business Days |
| United Kingdom | 7–12 Business Days |
| Europe | 7–12 Business Days |
| Australia & New Zealand | 7–12 Business Days |
| Rest of World | 7–15 Business Days |
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or high-demand periods. Transparent communication of processing and delivery estimates is considered a best practice for ecommerce shipping policies.
Shipping Costs
We offer Free Worldwide Shipping on all orders.
No additional shipping fees will be charged at checkout unless otherwise stated.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.
These charges are the responsibility of the customer and are not included in the purchase price. This is a common disclosure for international ecommerce shipments.
Delays
While we strive to meet all delivery estimates, unexpected delays may occur due to:
- Customs inspections
- Carrier disruptions
- Severe weather conditions
- Peak holiday seasons
If your order experiences a significant delay, please contact our support team and we will assist you as quickly as possible.
Incorrect Address Information
Please ensure your shipping address is correct before placing your order.
Vetrio cannot be held responsible for orders shipped to incorrectly entered addresses.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
We will work with the shipping carrier to resolve the issue and find the best possible solution.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@vetrio.co
We are happy to help and aim to respond within 24–48 business hours.